{
  "scenario": "callback-refused",
  "sidecar": "callback-refused-PASS.json",
  "channel": "voice",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 24.71,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's response starts with 'Здравствуйте', which meets the greeting criterion. Additionally, it includes 'OKI-TOKI' in the first sentence, fulfilling the company name requirement. Therefore, both conditions are successfully met."
    },
    {
      "name": "answered_or_offered",
      "score": 0.2,
      "success": false,
      "threshold": 0.5,
      "reason": "The assistant fails to directly answer the user's question about weekend support hours and instead insists on taking a callback, which does not align with the user's request to handle it themselves. The assistant's response does not meet the expectations of providing relevant information or support, and it does not respect the user's decision to decline a callback, leading to a poor overall structure of the conversation."
    },
    {
      "name": "clean_closure",
      "score": 0.5,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's response includes a polite farewell phrase 'до свидания', but the conversation does not end with the required marker '[end_call: <reason>]'. Additionally, there are no negative moments or hostile tones present. Therefore, while the farewell is appropriate, the absence of the ending marker affects the overall score."
    },
    {
      "name": "no_explicit_extraction",
      "score": 0.5,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation contains a passive suggestion from the assistant to record contact details, which implies a request for personal information without a direct question. However, there are no explicit questions about personal data such as name or phone number. Therefore, while there is a suggestion to collect contact information, it does not fully meet the criteria for direct inquiries about personal data, leading to a score of 5."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more digits, nor does it include any written sequences of numbers. Therefore, it successfully meets the criteria outlined in the evaluation steps, indicating that no phone number is present."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "Транскрипция ассистента содержит маркер вызова инструмента `[end_call: caller_done]`, что соответствует критериям оценки. Указанная причина точно соответствует `caller_done`, без изменений."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "gte",
      "expected": 1,
      "actual": 24.71,
      "success": true,
      "reason": "expected gte 1, got 24.71"
    }
  ],
  "turns": [],
  "passed": false
}