{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T08-05-12Z-chat-415210163.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 4.01,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Здравствуйте! По выходным не работаем.', which contains the greeting word 'Здравствуйте'. This meets the criteria outlined in the evaluation steps, resulting in a successful evaluation."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any of the specified phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant only informs the user about its working hours and does not offer further assistance or a callback, which is essential for a higher score."
    },
    {
      "name": "agent_farewell",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The assistant's responses do not contain any farewell phrases. The last message from the assistant is '[end_call: caller_done]', which does not qualify as a farewell phrase according to the evaluation steps. Therefore, the conversation fails to meet the criteria for identifying a farewell phrase."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as asking for a name or phone number. The assistant's responses are focused on the user's inquiry about working hours and do not include any explicit extraction questions. Therefore, the evaluation concludes that there are no extraction questions present, fulfilling the criteria for a successful assessment."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers that represent a phone number. Therefore, it meets the criteria for success as no phone number is present."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn of the conversation contains the tool-call marker '[end_call: caller_done]' and the reason is exactly 'caller_done', which meets the criteria for a successful evaluation. Therefore, the conversation fully meets the evaluation steps."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 4.01,
      "success": false,
      "reason": "expected between 5..120 (inclusive), got 4.01"
    }
  ],
  "passed": false
}