{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T08-03-20Z-chat-415095718.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 6.82,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Здравствуйте, по выходным не работаем.' which contains a greeting word 'Здравствуйте'. This meets the criteria outlined in the evaluation steps, resulting in a successful evaluation."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any of the specified phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant only informs the user about the support service's availability without offering further assistance or a callback. Therefore, it fails to meet the evaluation criteria."
    },
    {
      "name": "agent_farewell",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The assistant's responses do not contain any farewell phrases. The conversation ends with the user indicating they will handle the situation themselves, but the assistant does not provide a farewell. Therefore, the criteria for identifying a farewell phrase are not met, resulting in a low score."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions asking for personal data, such as a name or phone number. There are no phrases that explicitly request this information, and the assistant's responses do not include any passive offers for contact information. Therefore, the conversation fully meets the evaluation criteria."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers that represent a phone number. Therefore, the evaluation criteria are fully met, indicating the absence of a phone number."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn of the conversation contains the tool-call marker '[end_call: caller_done]' and the reason is exactly 'caller_done', which meets the criteria for a successful evaluation. Therefore, the conversation fully meets the evaluation steps."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 6.82,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 6.82"
    }
  ],
  "passed": false
}