{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T08-00-59Z-chat-414956891.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 4.32,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Здравствуйте! По выходным наша служба поддержки не работает.' which contains the greeting word 'Здравствуйте'. This meets the criteria for a successful evaluation as it includes a greeting. Therefore, the conversation fulfills the evaluation steps adequately."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any of the specified phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant only informs the user that support is not available on weekends and does not offer further assistance or a callback. Therefore, the criteria for success are not met."
    },
    {
      "name": "agent_farewell",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The assistant's responses do not contain any farewell phrases. The conversation ends with the user indicating they will handle the situation themselves and the assistant marking the call as done, but this does not include a farewell phrase. Therefore, the criteria for identifying a farewell phrase are not met."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as requests for a name or phone number. The assistant's responses are limited to providing information about service availability without making any explicit extraction inquiries. Therefore, the evaluation concludes that the conversation meets the criteria for acceptable interaction regarding personal data."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers that represent a phone number. Therefore, it meets the criteria for success as no phone number is present."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn of the conversation contains the tool-call marker '[end_call: caller_done]' and the reason is exactly 'caller_done', which meets the criteria for a successful evaluation. Therefore, the conversation fully meets the evaluation steps."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 4.32,
      "success": false,
      "reason": "expected between 5..120 (inclusive), got 4.32"
    }
  ],
  "passed": false
}