{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T07-29-20Z-chat-413003227.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 59.55,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Запишу контакты, перезвоним. Как ваше имя?'. This sentence does not contain a greeting word or the company name 'OKI-TOKI', which means it fails to meet the criteria for a successful greeting. Therefore, the evaluation concludes that the assistant's first sentence does not fulfill the requirements."
    },
    {
      "name": "callback_offered",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation includes the phrase 'Запишу контакты, перезвоним' from the assistant, indicating an offer to record a callback. The assistant's role is appropriate as it responds to the user's inquiry about support availability and offers to follow up. Therefore, the conversation meets the criteria for a successful callback offer."
    },
    {
      "name": "agent_farewell",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's response includes the farewell phrase 'до свидания!', which is a clear indication of concluding the conversation. This meets the criteria outlined in the evaluation steps, as the farewell phrase is present in the content of the assistant's response and is not influenced by the role of the assistant. Therefore, the conversation successfully fulfills the evaluation criteria."
    },
    {
      "name": "no_explicit_extraction",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The assistant explicitly asked for the user's name with the question 'Как ваше имя?', which is a direct extraction question related to personal data. This violates the evaluation criteria, leading to a failure in meeting the requirements for a successful conversation."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits or spelled-out phone numbers, thus fulfilling the criteria for success. The assistant's responses do not include any phone numbers, and the user explicitly states they will call back, indicating no phone number was exchanged."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation includes the tool-call marker '[end_call: caller_done]' in the last turn, indicating the end of the interaction. The roles are appropriately assigned, with the user asking questions and the assistant responding. Therefore, the criteria are fully met."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 59.55,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 59.55"
    }
  ],
  "passed": false
}