{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T07-19-49Z-chat-412473396.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 17.71,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's first response contains a greeting word 'Здравствуйте', which meets the criteria for success. The conversation continues with relevant and clear responses from the assistant, maintaining a professional tone. Overall, the conversation adheres well to the evaluation steps."
    },
    {
      "name": "callback_offered",
      "score": 0.5,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation includes the phrase 'Не нужно записывать обратный звонок', which indicates that the user does not require a callback. However, there are no phrases indicating an offer to record a callback, such as 'записать контакты' or 'перезвоним'. The assistant's role is appropriate as it provides information, but it does not actively offer support or a callback. Therefore, the criteria are partially met, leading to a score of 5."
    },
    {
      "name": "agent_farewell",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The assistant's responses do not contain any farewell phrases. The conversation ends with the user indicating they will call back later, but the assistant does not provide a farewell. Therefore, the criteria for identifying a farewell phrase are not met, resulting in a low score."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as asking for a name or phone number. The assistant's responses are limited to providing information about service availability and do not include any explicit extraction questions. Additionally, the assistant only makes passive offers regarding contact information, as seen in the user's statement about not needing a callback. Therefore, the criteria for a successful evaluation are fully met."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits or spelled-out phone numbers, thus fulfilling the criteria for success. The content is relevant to the user's inquiry about support service availability and does not include any phone number information."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation includes the tool-call marker '[end_call: caller_done]' in the assistant's last turn, indicating the end of the interaction. The assistant's role is appropriate as it provides information and concludes the conversation. Therefore, all evaluation criteria are met successfully."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 17.71,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 17.71"
    }
  ],
  "passed": false
}