{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T06-56-44Z-chat-411086764.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 19.16,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Здравствуйте! По выходным служба поддержки не работает — мы доступны в рабочие дни с понедельника по пятницу.', which contains the greeting word 'Здравствуйте'. This meets the criteria for a successful evaluation, as the first sentence includes a greeting. Therefore, the conversation fulfills the evaluation steps adequately."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant's role is appropriate, but the lack of relevant phrases means the criteria are not met."
    },
    {
      "name": "agent_farewell",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's response includes the farewell phrase 'до понедельника, всего доброго!', which is a clear farewell. This phrase is part of the content and not influenced by the assistant's role, fulfilling the evaluation criteria. Therefore, the conversation successfully meets the requirements for a farewell phrase."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as requests for a name or phone number. The assistant's responses focus on providing information about service availability without asking for personal details. Therefore, the evaluation criteria are fully met, resulting in a high score."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits or spelled-out phone numbers, thus fulfilling the criteria for success. The content is relevant and appropriate for the context of customer support inquiries, and there are no violations of the evaluation steps."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation includes the tool-call marker '[end_call: caller_done]' in the assistant's last turn, indicating the end of the interaction. The roles are appropriate, with the user asking questions and the assistant providing answers. Therefore, the criteria are fully met."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 19.16,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 19.16"
    }
  ],
  "passed": false
}