{
  "scenario": "callback-recorded",
  "sidecar": "call-chat-2026-05-27T06-52-49Z-chat-410850057.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 20.85,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Здравствуйте! По выходным служба поддержки OKI-TOKI не работает, мы доступны в будние дни с 9 до 18.' which contains the greeting 'Здравствуйте'. This meets the criteria for a successful evaluation as it includes a specified greeting in the first sentence."
    },
    {
      "name": "callback_offered",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation successfully identifies the user's inquiry about weekend support and the assistant's response about availability. The assistant also offers to record a callback, explicitly stating 'Записал, Иван. Мы перезвоним вам по номеру 999-123-4567', which includes the required phrases indicating a callback offer. The assistant's role is consistent with providing support and assistance, fulfilling the evaluation criteria effectively."
    },
    {
      "name": "contact_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation includes a Russian first name 'Иван' and a phone number formatted as '999-123-4567'. Both criteria from the evaluation steps are met, indicating a successful identification of the required elements."
    },
    {
      "name": "end_call_marker",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation successfully identifies each turn and includes the tool-call marker '[end_call: callback_recorded]' in the assistant's response, indicating that a callback has been recorded. The roles are appropriate, with the user asking questions and the assistant providing information and confirming the callback. Therefore, the criteria are fully met."
    },
    {
      "name": "greeting_precedes_substance",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's first turn is a greeting ('Здравствуйте!'), which meets the first evaluation step. The user's first substantive ask about the support service's availability occurs after the assistant's greeting, fulfilling the second condition. Therefore, both conditions are satisfied, marking the evaluation as successful."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 20.85,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 20.85"
    }
  ],
  "passed": true
}