{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T06-45-26Z-chat-410423528.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 4.59,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's first sentence in the conversation is 'Здравствуйте, служба поддержки по выходным не работает.', which contains a greeting word 'Здравствуйте'. This meets the criteria outlined in the evaluation steps, marking the first sentence as successful. Therefore, the overall quality of the conversation is high, as it adheres to the evaluation criteria."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any of the specified phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant only provides information about the support service's availability and does not offer further assistance or a callback, which is essential for a higher score."
    },
    {
      "name": "agent_farewell",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's final response includes the farewell phrase 'всего доброго!', which is a clear farewell. This meets the criteria outlined in the evaluation steps, as the farewell phrase is present in the content of the assistant's response and is not influenced by its role. Therefore, the conversation successfully fulfills the evaluation criteria."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions asking for personal data, such as names or phone numbers. There are no phrases that explicitly request the user to provide their name or phone number, nor are there passive offers related to contact information. Therefore, the conversation fully meets the criteria outlined in the evaluation steps."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers that represent a phone number. Therefore, the evaluation criteria are fully met as there is no phone number present."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn of the conversation contains the tool-call marker '[end_call: caller_done]', which matches the required format exactly. This indicates that the conversation has successfully concluded as per the evaluation steps."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 4.59,
      "success": false,
      "reason": "expected between 5..120 (inclusive), got 4.59"
    }
  ],
  "passed": false
}