{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T06-39-10Z-chat-410048726.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 3.24,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Здравствуйте, по выходным не работаем.', which contains the greeting word 'Здравствуйте'. This meets the criteria outlined in the evaluation steps, resulting in a successful evaluation."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any of the specified phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant's responses do not fulfill the criteria for offering support or callbacks, as the user explicitly states they do not need a callback. Therefore, the success condition is not met."
    },
    {
      "name": "agent_farewell",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's response includes a farewell phrase, 'Хорошо, спасибо за обращение.', which indicates a closing to the conversation. This phrase is not influenced by the assistant's role, as it is a standard way to conclude an interaction. Therefore, the criteria for identifying a farewell phrase are fully met."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as asking for a name or phone number. The assistant's responses are limited to providing information about service availability and do not include any explicit extraction questions. Therefore, the evaluation concludes that the conversation meets the criteria for acceptable interaction regarding personal data."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out phone numbers. Therefore, it meets the criteria for success, as no phone number is present."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn of the conversation contains the tool-call marker '[end_call: caller_done]' and the reason is exactly 'caller_done', which meets the criteria for a successful evaluation. Therefore, the conversation fully meets the evaluation steps."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 3.24,
      "success": false,
      "reason": "expected between 5..120 (inclusive), got 3.24"
    }
  ],
  "passed": false
}