{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T06-26-05Z-chat-409245245.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 22.42,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The assistant's first sentence does not contain a greeting word or the company name 'OKI-TOKI'. Instead, it starts with a response to the user's inquiry, which does not fulfill the criteria for a successful greeting. Therefore, the overall quality of the conversation is low based on the evaluation steps."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any of the specified phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant only provides information about the support service's availability and does not offer further assistance or a callback. Therefore, the criteria for success are not met."
    },
    {
      "name": "agent_farewell",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's response includes the farewell phrase 'Пожалуйста, хорошего дня!', which is a clear farewell. This meets the criteria outlined in the evaluation steps, as the farewell phrase is present in the content of the assistant's response and is not influenced by its role. Therefore, the conversation successfully fulfills the evaluation criteria."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as asking for a name or phone number. The assistant's responses are focused on providing information about support services without demanding any personal information, which aligns with the evaluation criteria. Therefore, the conversation fully meets the criteria."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers indicating a phone number. Therefore, the evaluation criteria are fully met as there is no phone number present."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation includes the tool-call marker '[end_call: caller_done]' in the last assistant's turn, indicating the end of the interaction. The roles are appropriate, with the user asking questions and the assistant providing answers. Therefore, the conversation meets the criteria for a successful evaluation."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 22.42,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 22.42"
    }
  ],
  "passed": false
}