{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T06-19-24Z-chat-408859916.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 6.83,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's first response contains a greeting word 'Здравствуйте', which meets the criteria for a successful first sentence. Therefore, the conversation starts positively, and the assistant continues to provide relevant information in response to the user's inquiry about support service availability. Overall, the conversation maintains a good quality based on the evaluation steps."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any of the specified phrases indicating an offer to record a callback, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant's responses do not fulfill the requirement to offer support or callbacks, as the user explicitly states they do not need to record their number. Therefore, the criteria for success are not met."
    },
    {
      "name": "agent_farewell",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's response includes the farewell phrase 'До свидания!', which indicates a proper closing of the conversation. This meets the criteria outlined in the evaluation steps, marking the evaluation as a success."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as asking for a name or phone number. The assistant's responses are passive and do not request personal information, which aligns with the evaluation criteria. Therefore, the conversation fully meets the requirements."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers that represent a phone number. Therefore, the evaluation criteria are fully met, indicating that no phone number is present in the transcript."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn of the conversation contains the exact tool-call marker '[end_call: caller_done]', which matches the required format. Therefore, the evaluation is marked as success=true, indicating that the criteria have been fully met."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 6.83,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 6.83"
    }
  ],
  "passed": false
}