{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T06-13-08Z-chat-408485198.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 5.54,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 0.8,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's first response contains a greeting word 'Здравствуйте', which meets the criteria for a successful greeting. Therefore, the conversation starts positively. However, the assistant's subsequent response is incomplete, which affects the overall quality. Despite this, the initial greeting fulfills the evaluation step requirements, leading to a high score."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any phrases indicating a callback offer, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant's role is appropriate in providing information about support availability, but it fails to offer a callback, which is a key requirement for success. Therefore, the overall success of the conversation is false."
    },
    {
      "name": "agent_farewell",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any farewell phrases such as 'goodbye', 'see you later', or similar expressions. The assistant's last message indicates the end of the call but does not include a farewell phrase, leading to a failure in meeting the evaluation criteria."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as asking for a name or phone number. The assistant's responses are focused on providing information about support services without making any explicit requests for personal information. Therefore, the evaluation concludes that the conversation meets the criteria for not having direct extraction questions."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers that represent a phone number. Therefore, the evaluation criteria are fully met as there is no phone number present."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn of the conversation contains the tool-call marker '[end_call: caller_done]', and the reason provided is exactly 'caller_done'. This meets the criteria for a successful evaluation as outlined in the steps."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 5.54,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 5.54"
    }
  ],
  "passed": false
}