{
  "scenario": "callback-refused",
  "sidecar": "call-chat-2026-05-27T06-01-41Z-chat-407774742.json",
  "channel": "chat",
  "judge_model": "openai/gpt-4o-mini",
  "duration_seconds": 28.24,
  "idle_disconnected": false,
  "rubric_results": [
    {
      "name": "greeting",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The first sentence of the assistant's transcript is 'Здравствуйте, служба поддержки по выходным не работает.' which contains the greeting word 'Здравствуйте'. This meets the criteria for a successful evaluation as it includes a greeting. Therefore, the conversation fulfills the evaluation steps adequately."
    },
    {
      "name": "callback_offered",
      "score": 0.0,
      "success": false,
      "threshold": 0.5,
      "reason": "The conversation does not contain any phrases indicating a callback offer, such as 'записать контакты', 'перезвоним', or 'наш специалист свяжется'. The assistant's role is appropriate in providing information about support availability, but it fails to offer a callback, which is a key requirement for a successful evaluation. Therefore, the overall success is false."
    },
    {
      "name": "agent_farewell",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The assistant's final message includes the farewell phrase 'Всего доброго', which is a polite farewell. This meets the criteria outlined in the evaluation steps, specifically step 2, where a specified polite farewell phrase is present. Therefore, the evaluation is marked as success=true."
    },
    {
      "name": "no_explicit_extraction",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any direct interrogative questions related to personal data extraction, such as requests for a name or phone number. The assistant's responses focus solely on providing information about the support service without demanding personal data. Therefore, the evaluation criteria are fully met."
    },
    {
      "name": "no_phone_captured",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The conversation does not contain any sequences of 7 or more consecutive digits, nor does it include any spelled-out sequences of numbers that represent a phone number. Therefore, the evaluation criteria are fully met, indicating the absence of a phone number."
    },
    {
      "name": "end_call_caller_done",
      "score": 1.0,
      "success": true,
      "threshold": 0.5,
      "reason": "The last turn in the conversation contains the tool-call marker '[end_call: caller_done]', which matches the expected format. The assistant's role is appropriate as it indicates the end of the interaction, fulfilling the criteria for a successful evaluation."
    }
  ],
  "metadata_results": [
    {
      "field": "idle_disconnected",
      "op": "eq",
      "expected": false,
      "actual": false,
      "success": true,
      "reason": "expected eq False, got False"
    },
    {
      "field": "duration_seconds",
      "op": "between",
      "expected": [
        5,
        120
      ],
      "actual": 28.24,
      "success": true,
      "reason": "expected between 5..120 (inclusive), got 28.24"
    }
  ],
  "passed": false
}