Privacy Policy

This privacy policy describes how the chatbot built using LLM (Large Language Model) processes and protects your personal data. The chatbot is designed for customer consultation in chats, providing information, analyzing and generating responses, as well as exchanging data with other code components.

The chatbot collects the following categories of data
2.1 Customer Context Information
The chatbot uses customer context for more accurate and relevant responses. This information is not stored, and only the current chat session has access to it.
2.2 Dialog History
The chatbot retains the dialog history for analytics and service quality improvement purposes. This history is stored anonymously and is not linked to specific customer personal data.
2.3 Email and Messenger Data
If a customer provides their email or messenger data (e.g., WhatsApp, Telegram) to receive additional information, this data may be saved for more effective customer service.

3.1 Primary Purposes
Collected data is used to ensure higher quality customer service, provide accurate and relevant responses, as well as for analysis and improvement of the chatbot’s performance.
3.2 Customer Anonymity
The chatbot does not store personally identifiable information about customers. All information is processed anonymously, and the data is not linked to specific individuals.

4.1 Dialog History
Dialog history is stored in encrypted form for analytical and improvement purposes. Data is anonymized and cannot be used to identify specific customers.
4.2 Email and Messenger Data
If a customer has provided their email or messenger data, this data may be saved in encrypted form for more efficient customer service. Data will not be shared with third parties.

5.1 General Principles
The chatbot does not sell, transfer, or disclose customer personal data to third parties without their consent, except as required by law.

Customers have the following rights regarding their data:
Right of Access: Customers can request access to their data collected by the chatbot.
Right to Correction: Customers can request correction or updating of their data if it is inaccurate or outdated.
Right to Erasure: Customers can request deletion of their data if it is no longer needed for processing purposes.

By using the chatbot and interacting with it, customers agree to the terms of this privacy policy.

The privacy policy may be periodically updated. In case of significant changes, customers will be notified.

If you have any questions about the privacy policy or data processing, please contact us at the following address. info@gptagent.ai